Refund policy

Last Updated: 08-10-2026

If we made a mistake If something isn't right because of a mistake on our part, such as a fault in the printing, binding or finishing, we'll fix it or replace it as soon as we can, at no cost to you.

If it was damaged on the way If your order arrives damaged, contact us within 14 days of receiving it, with your order number and a photograph of the damage. We'll arrange for it to come back to us, repair it and send it to you again, at no cost to you.

If the mistake was in what you approved Every layout is sent to you for approval before anything is made. If something isn't right because of an error in what you approved or supplied, such as a spelling mistake or a photograph too low in resolution to print well, we'll gladly help you put it right and share the cost: we'll ask you to return the piece and make a replacement at 50% of its normal price.

Your photographs, as you sent them We print your photographs true to the files you supply, within the limits of photographic printing, and we don't retouch them or adjust their tones. We look into every concern about print quality, but if our check shows the print matches your original files, we can't offer a replacement.

Cancelling an order Because every piece is made for you, orders can't be cancelled once they're placed. You can change anything in your layout until you approve it.